01 General
By placing an order or using our services at Resonic Studio, you agree to these Terms and Conditions. These terms form a binding agreement between you and Resonic Studio.
What These Terms Cover
These terms apply to every order with Resonic Studio. We sell in two ways, and both are bound by this document:
- Ready-made drops. Keyboards and keycap sets listed for sale on resonic.store (for example the Reze, Mofusand and Gengar boards and their keycap sets), paid in full at checkout. Sections 1, 3, 6, 7, 8, 9, 10, 11, 12 and 13 apply. The deposit, render and collection sections (2, 4 and 5) do not, unless you and we agree to a custom change to a drop item, in which case it becomes a commission.
- Commissions. Custom keyboards and custom keycap sets built to your own specification, arranged through email, WhatsApp or Instagram direct message, or started from the Build Lab or Commission pages on resonic.store. Every section of these terms applies. A commission is placed when you pay the deposit, or, where we invoice the full amount up front, when you pay that invoice.
Whether an order is a drop or a commission, agreeing a design, quote or specification with us over email, WhatsApp or Instagram counts as accepting these terms in full.
All Sales Are Final
Every order placed with Resonic Studio is final sale. We do not offer refunds, returns, exchanges, or cancellations on any product, for any reason, including change of mind, ordering the wrong layout or size, delays in production or shipping, or import charges levied by your country.
Our sole obligations to you are those set out in the 90-day limited warranty in Section 3, and, where purchased, Shipping Protection as described in Section 6. Neither of those is a refund.
Import Duties and Taxes
Prices do not include import duties, customs charges, tariffs, or local taxes. Your order may be subject to charges set by your own country, payable by you on delivery. These are levied by your government, not by Resonic Studio, and are outside our control. Please check your local thresholds before ordering.
We will not under-declare or mislabel a parcel to reduce your duties. Refusing a parcel, or abandoning it rather than paying the charges due, does not entitle you to a refund or a replacement.
02 Commissions: Payment Structure and Render Policy
This section applies to commissions. Ready-made drops are paid in full at checkout and skip the deposit and render stages.
Every commission is custom made to your selected specifications, agreed with us over email, WhatsApp or Instagram direct message.
Design Deposit
A 50 percent deposit is required before any consultation, design, or rendering work begins.
Non-Refundable Render Work
Once design and rendering work starts, the deposit is strictly non-refundable. This covers time, labour, and creative work already performed, including the creation and delivery of a custom render unique to your order.
Render Delivery
A digital render of your custom keyboard design will be provided for review. The render is provided for approval purposes only. All renders remain the intellectual property of Resonic Studio as detailed in Section 7. Delivery of the render confirms completion of the design stage.
Render Revisions
Each order includes up to 2 render revisions. A revision refers to changes within the same theme, concept, and design direction.
Additional Renders
Each render after the first 2 revisions is charged at S$30 per render. Payment is required before any additional render work begins. Payment for additional renders is non-refundable once work begins, even if you choose not to proceed with remaining renders.
Theme Scope
Revisions apply only to the same theme or concept.
- Same theme examples include: color palette changes, keycap legend style modifications, case finish adjustments, accent color refinements, or layout variations.
- Same theme does NOT include: changing the core character, franchise, genre, aesthetic direction, or fundamental design concept.
New Theme or Concept
A request to change to a new theme is treated as scrapping the previous design.
- New theme examples include: changing from a game theme to a movie theme, changing from one character to another character, switching from anime to music, or any fundamentally different design direction.
Forfeiture of Previous Design
When a new theme is requested:
- All previous renders and concepts are forfeited.
- Previous design work is considered completed and non-transferable.
- The same deposit, render, and revision structure applies again to the new theme.
- Unused render revisions do not carry over.
Final Payment
The remaining 50 percent balance is due after render approval and before production begins. No parts will be ordered and no build work will start until full payment is received.
Specification Changes
Changes to specifications after quotation may result in price adjustments. Specification changes must be confirmed in writing via WhatsApp, Instagram direct message, or email. Price adjustments will be communicated and confirmed before implementation.
No Cancellations & Final Sale
Orders cannot be cancelled once placed. Commissioned orders cannot be cancelled once rendering work has started, and ready-made drop orders cannot be cancelled once payment is received. All products are final sale, as set out in Section 1.
03 Warranty and Defects
A 90-day limited warranty applies to manufacturing defects from the date of delivery or collection.
Manufacturing Defects
Covered defects include: non-functional switches, PCB failure, assembly faults, or component failure under normal use.
Normal use includes: standard typing, competitive gaming, programming, and general computing activities.
Excluded items include: cosmetic preference, normal wear and tear, compatibility issues with your equipment, damage caused by misuse, industrial applications, or use beyond manufacturer component ratings.
Colour and Finish Variance
Renders, listing images and product photos are representations only. Actual colours may vary slightly due to dye batches, material type, lighting and screen calibration. Minor variance is not considered a defect.
If a component differs materially from the approved specification, the warranty claim process set out below applies.
Initial Inspection
Functional issues should be reported within 7 days of receipt with photo or video evidence for priority handling.
Warranty Claims
Warranty service requires return of the product at your expense for inspection. Written confirmation will be issued if a manufacturing defect is verified.
Repairs and Replacements
Repair or replacement depends on part availability.
- If an exact component is unavailable, a repair or equivalent alternative of equal or higher market value will be offered, subject to your approval.
- If you reject the offered alternative, we will return the product to you in its existing condition at your expense. No refund is issued.
Warranty Void
Warranty is void if damage results from: liquid exposure, physical impact, unauthorized disassembly, third-party modification, or firmware misuse.
Firmware misuse includes: flashing incompatible firmware, attempting to circumvent designed limitations, or causing PCB damage through improper flashing procedures. Using standard tools like QMK or VIA according to manufacturer guidelines does not void warranty.
Final Determination
Resonic Studio' determination of what constitutes a manufacturing defect is final.
04 Deposits and Forfeiture
The initial deposit covers design consultation, administrative handling, and rendering work.
Deposit forfeiture applies if:
- You cancel after rendering has started.
- You fail to respond to our communications for more than 14 days.
- You fail to complete the remaining payment within 14 days after render approval.
05 Collection and Storage (Commissions Collected in Person)
This section applies to commissions collected from our Singapore studio. Orders that ship are covered by Section 6 instead.
Completion notice will be sent via WhatsApp Business to the contact number you provided. Screenshots of message delivery status will be retained as proof of notification. It is your responsibility to maintain an active WhatsApp account with correct contact details.
Collection Window
Orders must be collected within 30 days of notification.
Storage Fees
Uncollected orders incur a storage fee of S$5 per day starting from day 31. Storage fees are capped at the total order value. Unpaid storage fees may be pursued through debt collection or legal action. Abandonment of your order does not cancel your debt obligation.
Uncollected Orders
After 60 days of non-collection, a final written notice will be sent to your last known email address and WhatsApp contact. Failure to receive this notice due to incorrect or outdated contact details does not extend the collection deadline.
After 90 days of non-collection, Resonic Studio reserves the right to sell or dispose of the item to recover costs. No refunds apply to forfeited items, and you remain liable for any outstanding storage fees.
Collection Requirements
Orders must be collected in full. Partial collection is not permitted.
06 Shipping and Courier Liability
Every order ships tracked. Shipping Protection is an optional paid add-on you choose at checkout, and it is the only cover we provide against a parcel going missing or arriving destroyed.
Destinations and Shipping Cost
We ship worldwide from Singapore, except to Russia and Belarus and to countries under international sanctions. Shipping is charged at the rates shown at checkout, as set out in our Shipping Policy, unless a free shipping promotion described there applies to your order. Delivery times are estimates that start when the parcel is dispatched.
Risk Transfer
Risk of loss or damage passes to you once the item is handed to the courier.
With Shipping Protection
If a protected parcel is confirmed lost in transit or arrives damaged beyond use, we will rebuild and reship your order at no cost to you. Shipping Protection is settled by replacement, never by refund. It does not cover theft after the courier has marked the parcel delivered, import duties, a second set of duties on the replacement parcel, or a parcel refused or abandoned at customs.
Without Shipping Protection
If you decline Shipping Protection, you carry that risk yourself. We will open a formal enquiry with the courier on your behalf and pass on everything the courier gives us, but we cannot replace or refund an order that tracking shows was dispatched. Declining Shipping Protection is a decision to accept that risk.
Courier Issues
Loss, damage, or delay during transit is subject to courier terms. Resonic Studio will provide reasonable assistance with documentation required for courier claims, including proof of shipment and declared value. Filing and pursuing a claim with the courier is your responsibility.
Customer Liability
We are not responsible for indirect, consequential, or incidental damages resulting from shipping delays or issues with courier services.
07 Media and Intellectual Property
All renders, designs, photos, and media created remain the intellectual property of Resonic Studio.
Usage Rights
Customers receive a limited personal, non-commercial right to use images of their finished keyboard for personal social media or non-commercial display purposes only.
Restrictions
Designs and renders must not be:
- Reproduced or replicated by third parties
- Shared with other keyboard vendors or builders
- Used for commercial purposes or resale listings
- Reverse-engineered or copied without written consent from Resonic Studio
Social Media Attribution
Customers who share images of their keyboard on social media should tag @resonic.store or provide attribution when requested.
Portfolio Rights
Resonic Studio retains the right to display completed works for portfolio, marketing, social media, and promotional purposes.
08 Customer Responsibilities
You are responsible for:
- Providing accurate specifications, measurements, and design preferences
- Maintaining current and correct contact details (WhatsApp, Instagram, email, collection address)
- Responding to communications within reasonable timeframes
- Collecting your order within the specified window
Communication Response Times
Failure to respond to our requests for information, design approval, payment, or collection arrangements within 14 days may result in order termination and deposit forfeiture.
Product Complexity
Custom mechanical keyboards are complex assemblies involving electronic components, mechanical switches, stabilizers, and firmware. Some learning curve, adjustment period, or minor tuning (such as stabilizer break-in or switch lubrication settling) is normal and does not constitute a defect.
09 Pricing and Component Availability
Price Adjustments
Prices are based on current component costs at the time of quotation. Price adjustments apply only if:
- Supplier costs increase between quotation and final payment
- You request specification changes after the initial quotation
- Component substitutions require higher-cost alternatives
Cost changes relate only to the affected components, not the entire order value.
Force Majeure
Delays or inability to fulfill orders caused by circumstances beyond our reasonable control do not constitute breach of contract. This includes: supplier discontinuations, component shortages, shipping disruptions, natural disasters, pandemics, or government restrictions.
10 Changes to Terms
Resonic Studio reserves the right to amend these terms at any time and without prior notice. The current version is always published at resonic.store/terms, with the date it was last updated shown at the top of this page. It is your responsibility to check the terms before ordering.
Updated terms apply only to new orders placed after the modification date. Existing orders remain governed by the terms agreed upon at the time of deposit payment.
11 Communication Channels
Primary communication is via WhatsApp Business. Instagram direct messages (@resonic.store) are also monitored for order-related communications. Email (support@resonic.store) is monitored for formal notices and documentation.
Messages sent to other platforms (Facebook, TikTok, etc.), as well as public comments or post mentions on any platform, are not monitored for order-related communications and do not constitute official communication. All official communications, approvals, and notices must be conducted through WhatsApp Business, Instagram direct message, or email.
12 Governing Law
These terms are governed by the laws of Singapore. Any disputes arising from these terms or your order fall under the exclusive jurisdiction of Singapore courts.
13 Contact
Resonic Studio
Email: support@resonic.store
WhatsApp Business: 8857 4087
Instagram: @resonic.store